Lets first start with bandwidth is NOT a good measurement network speed. Bandwidth is the measurement of how many bits at one moment may be transmitted, but not how long it will take to get from Point A to Point Z. Latency is the the delay before a transfer of data begins following an instruction for its transfer. We need to start with looking at those two words before getting into the difference between Broadband Network Access Providers that have “asynchronous transfer rates” indirectly to the Internet and Dedicated Internet Access Providers have “synchronous transfer rates” directly to the “Internet.”

  • Broadband Network Access Providers that have an asynchronous transfer rates normally have large download bandwidth (at varying latencies due to congestion) and much smaller upload bandwidth.
  • Direct Internet Access Providers that have synchronous transfer rates normally have the same download bandwidth (with consistent lower latency) as upload bandwidth making download and upload consistent in both directions.

Asynchronous transfer rates pose big issues in Corporate networks that need to transmit large amounts of data to the cloud, because the time it takes for something to leave the network and travel up to the cloud is “jittery” with less amounts of available network access than when receiving data from the Internet. This makes cloud backups, offsite disaster recovery processes, and employees accessing corporate information inefficient and slow.

Synchronous transfer rates alleviate the strain by cutting out the middle network access provider and supplying your network users with the same amount of bandwidth in both download and upload directions. Transferring large speeds in both directions allows cloud access and employee remote access more stable and much faster than from a broadband network access provider.

When employees are at home, they are typically also connected to broadband data networks. When a request is made from the home user through the Internet to the Corporate network, the upload bandwidth is capped by the home Internet provider as well as the corporate broadband provider. This bandwidth limitation causes very slow data rates in both directions to the Corporate network. Broadband Network Access operates as an “onramp” to a highway bypass that eventually connects you to the superhighway where a Dedicated Internet Access Provider skips the Bypass and onramps your data directly to the superhighway. If the home network has a 100mb/s download and 5mb/s upload and the corporate network has a 100mb/s download and 5mb/s upload, the maximum transmission speed will be locked to the limited upload bandwidth of both sites which is 5mb/s.

Synchronous and Asynchronous both have their legitimate applications, where the asynchronous is a low-cost solution for a home user and a synchronous dedicated Internet pathway is requirement for reliable upload from corporate WANs.

When your corporate data is mission-critical and a requirement is necessary for employees to access that mission-critical data offsite, Dedicated Internet Access is the only the solution. Dedicated Internet Access Providers also have the ability to scale their network speeds across fiber in near real-time. If your network access needs to be scaled from 50mb/s to 100mb/s in both directions, it is often achieved through your account portal. The same cannot be said with broadband network providers that are limited in scalability and reliability.

“What the corporate IT departments are finding as they start troubleshooting is that home connections are mostly asymmetric and that’s creating a strain, because a lot of these business applications require symmetrical connectivity.” #FierceTelecom

(Stealth CEO: Aysmmetric broadband speeds cause strain during work from home efforts; May 6th, 2020; Mike Robuck)

Essentially, what the work from home requirement during any crisis has demonstrated is a need to have scalable and synchronous networks that allow for reliable and sustainable network access from employee to corporate access with as much bandwidth as feasible. At this point Coaxial cable and legacy copper based technologies are no longer contenders for a primary path to the Internet for corporate networks, because access is no longer just about the download. Synchronous and Asynchronous are of significant importance when planning your remote worker policies to guarantee productivity and accessibility.


3LRT, LLC. d/b/a TIER4 Technical Support assists in the deployment of Fiber WAN, Switched Ethernet Across Fiber, and numerous Work From Home (WFH) Technologies, including Workforce Management systems to ensure access and productivity of your remote workers. For more information about Work From Home Technologies, Workforce Management systems, or Fiber, contact or via telephone at 989-569-6655. Visit our website at for more information. Link to this article.

FOR IMMEDIATE RELEASE. Oscoda, MI. TIER4 Technical Support continues comprehensive support for employers and employees through the COVID-19 crisis with business continuity assistance and essential support services. For most businesses, it was immediately necessary to temporarily shut down or immediately reduce operations amidst State Executive Orders and Federal Guidelines in previous weeks. For TIER4 Technical Support it was immediately necessary to support existing companies and their employees in how to still conduct business in a time of uncertainty and disarray.

We Help Businesses, Municipalities, and Education Connect Via Video Conferencing and Collaboration Technology

TIER4 Technical Support provides several services that allow for businesses and employees to still meet virtually “face to face” with each other. Many services are available at no cost during the current crisis. Our video conferencing suite through both Zoom and Cisco WebEx are free to get back to meeting and communicating almost instantly. This offer extends to municipalities affected by Michigan Executive Order 2020-15, to allow “temporary authorization of remote participation in public meetings and hearings…” The remote conferencing services also allow for immediate availability for students with Internet access to be able to participate in online learning with teachers or peer groups.

We Help Reconfigure Telephone Systems, Telephone Services, and Add New Features / Services

With many businesses in a state of confusion or uncertainty due to COVID-19, TIER4 Technical Support has been enabling business to continue making, answering, and responding to customers through their phone systems and other communication mediums. Many businesses have telephone services that allow conditional call forwarding, simultaneous answer on a home phone and work phone, as well as busy call forward allowing for employees to take calls on devices in their home or through Voice Over Internet Phone services (VoIP) without exposing home telephone numbers. Our specialist team sets up and can provision temporary or permanent connections for employees needing to still take customer or partner telephone calls now and in the future.

We Help Setup Secure Remote Access to Work Files From Home

Accessing work and client files securely has been a large focus for many businesses this past week. TIER4 Technical Support partners with many telecommunications providers to setup data connections via Fiber, Copper, and Wireless technologies for secure voice and data communications. Securely accessing client files across existing Internet connections for employers and employees are being setup with our service providers with 24 to 72-hour turnarounds to keep information flowing throughout a business.

We Help Our Home Users With Remote Technical Support and Solutions

Our home users are still able to receive technical support as well from the comfort of their home without risk of exposure to COVID-19. With a robust remote support offering, many issues that a home user may experience can be solved quickly and securely through our programs where Internet is available. TIER4 Technical Support also has finance programs for purchasing technology through their “Buy Here Pay Here” program, allowing a customer to purchase equipment on payment plans that work with their budget to get their home offices up and running.

3LRT, LLC. d/b/a/ TIER4 Technical Support is an AT&T Alliance Channel Solution Provider.

TIER4 Technical Support is a managed service provider that assists organizations in maintaining and improving business processes through guided integration of technology and best practices. Servicing both home and business customers throughout the state of Michigan. For more information about services, please email or contact via telephone at 989-569-6655. The website is or for more information.