TIER4 Techncial Support and Business Continuity

FOR IMMEDIATE RELEASE. Oscoda, MI. TIER4 Technical Support continues comprehensive support for employers and employees through the COVID-19 crisis with business continuity assistance and essential support services. For most businesses, it was immediately necessary to temporarily shut down or immediately reduce operations amidst State Executive Orders and Federal Guidelines in previous weeks. For TIER4 Technical Support it was immediately necessary to support existing companies and their employees in how to still conduct business in a time of uncertainty and disarray.

We Help Businesses, Municipalities, and Education Connect Via Video Conferencing and Collaboration Technology

TIER4 Technical Support provides several services that allow for businesses and employees to still meet virtually “face to face” with each other. Many services are available at no cost during the current crisis. Our video conferencing suite through both Zoom and Cisco WebEx are free to get back to meeting and communicating almost instantly. This offer extends to municipalities affected by Michigan Executive Order 2020-15, to allow “temporary authorization of remote participation in public meetings and hearings…” The remote conferencing services also allow for immediate availability for students with Internet access to be able to participate in online learning with teachers or peer groups.

We Help Reconfigure Telephone Systems, Telephone Services, and Add New Features / Services

With many businesses in a state of confusion or uncertainty due to COVID-19, TIER4 Technical Support has been enabling business to continue making, answering, and responding to customers through their phone systems and other communication mediums. Many businesses have telephone services that allow conditional call forwarding, simultaneous answer on a home phone and work phone, as well as busy call forward allowing for employees to take calls on devices in their home or through Voice Over Internet Phone services (VoIP) without exposing home telephone numbers. Our specialist team sets up and can provision temporary or permanent connections for employees needing to still take customer or partner telephone calls now and in the future.

We Help Setup Secure Remote Access to Work Files From Home

Accessing work and client files securely has been a large focus for many businesses this past week. TIER4 Technical Support partners with many telecommunications providers to setup data connections via Fiber, Copper, and Wireless technologies for secure voice and data communications. Securely accessing client files across existing Internet connections for employers and employees are being setup with our service providers with 24 to 72-hour turnarounds to keep information flowing throughout a business.

We Help Our Home Users With Remote Technical Support and Solutions

Our home users are still able to receive technical support as well from the comfort of their home without risk of exposure to COVID-19. With a robust remote support offering, many issues that a home user may experience can be solved quickly and securely through our programs where Internet is available. TIER4 Technical Support also has finance programs for purchasing technology through their “Buy Here Pay Here” program, allowing a customer to purchase equipment on payment plans that work with their budget to get their home offices up and running.

3LRT, LLC. d/b/a/ TIER4 Technical Support is an AT&T Alliance Channel Solution Provider.

TIER4 Technical Support is a managed service provider that assists organizations in maintaining and improving business processes through guided integration of technology and best practices. Servicing both home and business customers throughout the state of Michigan. For more information about services, please email support@tier4ts.com or contact via telephone at 989-569-6655. The website is http://www.tier4techsupport.us or http://www.tier4ts.com for more information.

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